Service Request Form – To Reduce Your Wait Time…

Hometown Bicycles Service Request Form

To speed up the process and reduce your wait time, please fill out the above SERVICE REQUEST FORM on your computer (CLICK THE IMAGE ABOVE OR CLICK HERE), print it, and bring it with you to the shop. Thank you for helping us keep this wheel rollin’!

Additionally:

1)  FOLLOW THE SIGNS: When you come to the shop, you will see signs in the parking lot directing you where to go, depending on whether you’re here for service or retail.

2)  SERVICE CUSTOMERS: Please fill out, then print THIS SERVICE REQUEST FORM prior to coming out to the shop, and bring it with you to drop-off.

3)  RETAIL CUSTOMERS: Please park against the concrete wall – one of our sales crew will come out and greet you.

4)  NEW BIKE CUSTOMERS: If you are interested in purchasing a bicycle, in addition to Step 3 (above), please call ahead and schedule an appointment with Andy: (810) 225-2441, Dial 1.

HAPPY BIRTHDAY, Hometown + COVID-19 Update

Please Support Our GoFundMe

With limited resources, and frustrating layers of bureaucracy, we need your help, Hometownies. Please consider supporting and sharing our GoFundMe

Hometown Bicycles GoFundMe button - Customer, Company, Community, Industry

Stay active. Stay strong. Stay pedaling, Hometownies.

With continuing love and gratitude,

Shaun, Dawn & Your Hometown Crew


Happy Birthday bicycle with balloons

Celebrating Our Aluminum Anniversary

Somehow it seems fitting that aluminum is the metal of choice for a 10-year anniversary, since it’s one of the most popular materials for manufacturing bicycles. 

Although we can’t celebrate like we had planned, we ask that on April 15th, you raise your glass in a “shelter-in-place” toast to YOUR bicycle shop.

#stayHTBstrong

While you celebrate with us from afar, here are 10 Fun Facts about Hometown Bicycles:

1.90+  In the 10 years we’ve been in business, we have hired over 90 people. In many cases, this was their first job, and we’re really proud to see how our young crew have matured and evolved over time. And we’re equally proud to know that they still feel like part of the Hometown family.

2.8 Years  Our longest-standing crew member is Chris Buddingh, who started with us in 2012. Chris has been with us through a world of changes. We’re so grateful that he decided to share his retirement years with us – thank you, Chris!

3.2 Shops  Did you know that, at one point, Hometown Bicycles had a second location? It was a cool, little cabin in Whitmore Lake – the ultimate, small town bike shop.

4.Tax Day  Our decision to open on Tax Day 2010 was intentional! During construction, one of our earliest supporters jokingly mentioned that “all businesses are… are tax collectors for the government.” After a good laugh, we decided “hey – April 15th it is!” Thank you, Wheelin’ Willie.

5.23,002  This is the number of repairs Hometown Bicycles has completed to date. We’re insanely proud of this accomplishment because we have been service focused since Day 1 – a concept that is revolutionizing the bike business.

6.Steve Reed  Customer #1, and the only customer who has his photo on our number plate wall. Steve was the first customer to come in and give us the opportunity to fix his bike, and the coolest part – it was a recumbent. We envisioned our first repair being an ultra-sleek, highly technical machine. Instead, it was a recumbent cruiser… and that was perfect.

7.20-Hour Days  Initially, through the build process, and being super excited, Dawn and I worked 20-hour days – painting, fixing, getting everything set up and ready to go. After opening on April 15th, we thought our 20-hour days were over. 10 years and 2 kids later, 20-hour days are still the norm!

8.3,212  This the number of bicycles we’ve sold since opening. Although bicycle retail isn’t our primary focus, we always believe in giving good advice and matching the customer’s needs to the right product. We’re happy that we have been able to help so many people find their new bike.

9.10595  This is the address of our current “bicycle adventure center”. In 2014, we had the opportunity to move to a new space, and help the shop grow. The new facility gave us the chance to hold better classes, better rides, better community events, concerts… and even create a business incubator! We’re really proud of this accomplishment.

10.100+  … is how long we’re planning on sticking around! We know that 2020 has been a tough year for everyone. It’s a weird way to celebrate – together, separately. However, let’s get over this hump, and we’ll look forward to another 100+ years of birthday celebrations.


Free Emergency Bike Repair UPDATE

Shaun Bhajan of Hometown Bicycles in COVID-19 face mask

Our free emergency bike repairs have definitely been a value add to our community. There have been a tidal wave of repairs coming in that we’ve been able to address immediately to keep people riding.

With Governor Whitmer’s most recent Order update, and with stricter rules in place, we are going to have to slightly modify how we are able to help.

1. Please REMAIN IN YOUR CAR. We will take your bike off and put your bike back on your car. We don’t want anyone congregating at our front door – any lingerers will be asked to leave!

2. Absolutely NO ONE IS ALLOWED IN THE STORE. We’ve had a few people sneak in. We get it – you love us. We love you, too, but please – even if our front door is unlocked, we’re trying our best to comply with the Governor’s mandate, and follow the CDC guidelines. Hang tight in your cars – we promise we’ll come out and help you.

3. Service is limited to EMERGENCY REPAIRS ONLY. We’ve had a few tune-up requests, and as much as we’d love to help, we are not able to perform “regular spring tune-ups” until after the mandate is lifted. Our goal is to simply make sure your bike is safe, and you are safe.

4. We’re limiting repairs to ONE BIKE PER CUSTOMER. We’ve had multiple people come down with a truckload of bikes. We love your enthusiasm, but our goal right now is to help as many customers as possible. Please help us do that by respecting this rule. (Note: If you have multiple emergency repairs, we will try our best to help you, but will only work on one at a time. In other words, 2 bikes = 2 visits.)

WHAT WE DEFINE AS EMERGENCY REPAIRS

  • Flat tires
  • Broken cables
  • Broken spokes
  • Brakes not functioning
  • Gears not functioning

There is NO CHARGE for labor – this is a volunteer effort. You will be charged for parts, if needed. We’d rather see you cycling safe than attempt a repair yourself that could have catastrophic results.

EMERGENCY REPAIR SERVICE:  MONDAY, WEDNESDAY & FRIDAY 10AM-2PM

We are still offering online ordering – please see details below.

We’ve got your back, Hometownies


Hometown-to-You Ordering is Still LIVE!

Want more options? store sign

We are SO excited to announce that, in partnership with awesome super-vendor QBP, you can now order bicycle parts and accessories from Hometown that will get shipped to your house in as quick as 2 days.

It’s really simple:

STEP 1:  Call the shop between 10am-3pm every day – (810) 225-2441.

STEP 2:  Dial 1 to connect with Andy, our sales lead. He’ll be able to answer questions and take your order.

STEP 3:  Let him know what you want, and it will be shipped directly to you.

Easy peasy!

Free Repairs + HAPPY BIRTHDAY, Hometown!

Hometown Bicycles' Shaun & Dawn Bhajan celebrating 9 years of business

(Above: Celebrating Hometown’s 9th Anniversary in 2019)

The Big 1-0…
Celebrating “Social Distancing” Style

What a ride! From a one-man service shop wanting to do something no other shop has done before, to 10 years later, 18 crew members, 14,000-square-foot building, and being awarded Michigan’s Best Bike Shop by THREE different organizations IN THE SAME YEAR!

April 15, 2020, Hometown is celebrating it’s 10th anniversary. While we’ve been known to throw some awesome parties, this year is obviously different. It’s tough to celebrate with you – the people who made us who we are – when we’re required to keep our distance. But just know that we’re grateful for your loyalty, and we’re forever honored that you support us.

#stayHTBstrong


Free Emergency Bike Repair

Over these past couple weeks, we’ve been swamped with Facebook messages and phone calls of riders in distress – needing quick fixes and emergency repairs to keep them safe and to keep them cycling.

So, in the interest of your wellbeing, during these unprecedented times Shaun is doing something unprecedented himself… 

Starting TODAY (April 6th), Shaun will personally be offering FREE EMERGENCY REPAIRS every Monday, Wednesday, and Friday from 10am-2pm.

He’ll have a SAG station set up in front of the shop. You will simply drive up, Shaun will handle your bike following all CDC safety protocols, he’ll ensure your bike is safe to ride, and send you on your way. We ask that you stay in your vehicle.

Please understand, the shop is closed, this is a volunteer effort, and it is for CRITICAL, SAFETY-GEARED repairs only. There is NO CHARGE for this. We’d rather see you cycling safe than attempt a repair yourself that could have catastrophic results.

We’ve got your back, Hometownies


GoFundMe

With limited resources, and frustrating layers of bureaucracy, we need your help, Hometownies. Please consider supporting and sharing our GoFundMe

Hometown Bicycles GoFundMe button - Customer, Company, Community, Industry

Stay active. Stay strong. Stay pedaling, Hometownies.

With continuing love and gratitude,

Shaun, Dawn & Your Hometown Crew


Hometown-to-You Ordering is Now LIVE!

Want more options? store sign

We are SO excited to announce that, in partnership with awesome super-vendor QBP, you can now order bicycle parts and accessories from Hometown that will get shipped to your house in as quick as 2 days.

It’s really simple:

STEP 1:  Call the shop between 10am-3pm every day – (810) 225-2441.

STEP 2:  Dial 1 to connect with Andy, our sales lead. He’ll be able to answer questions and take your order.

STEP 3:  Let him know what you want, and it will be shipped directly to you.

Easy peasy!

A Heartfelt Goodbye + Team Night Memories

A Heartfelt Note from Your Hometown CEO:

Dear Hometownies,

Dawn Bhajan, CEO of Hometown Bicycles, LLC

Ten incredible years of sharing memories and adventures with you makes my personal message to you today bittersweet…

As of January 1st, I will be moving on from my CEO position here at Hometown.

Many of you already know Shaun’s and my history. When Shaun first asked for my help with Hometown over 10 years ago, it was at the level of brainstorming, building, and marketing our new venture. As the shop grew and expanded, so did my role. Our kids were born, and became part of the evolution and revolution that was and is our shop. And then, two years ago, I accepted my most challenging company position to date – as Hometown’s CEO. 

Dawn Bhajan, CEO of Hometown Bicycles, LLC with daughter Aria

With your help, we’ve earned Livingston Daily’s 2019 People’s Choice for Best Bike Shop, Vote 4 the Best’s 2019 Best Bike Shop, and League of Michigan Bicyclists 2019 Bike Shop of the Year. All of this tells me that we are on the right track, and we are going places. 

Am I proud? YES!!!

I never anticipated being here this long, or in this capacity, but WOW, what a ride. Best 10 years of my life, bar none. 

Through my experiences here, I’ve developed opportunities for myself; it’s time for me to take advantage of those opportunities. I’m ready and eager for the next adventure…

Dawn Bhajan of Hometown Bicycles with fellow local women business owners for a Roundtable Event at the shop

In the meantime, I leave Hometown in the very best of hands – Shaun’s, our Crew’s, and yours. The foundation is laid. You all know what Hometown IS; I’d like to ask for your help now in making it what it can BECOME. Limitless potential, my friends… limitless.

I am still Hometown through-and-through, so you’ll still see me here often. Hometown will always be my second home, and I adore my fellow Hometownies. Plus, I happen to love the owner 🙂

Dawn Bhajan of Hometown Bicycles with Shaun Bhajan and their kids

Thanks so much for being a part of my story, for being integral to my family’s life, and for the privilege of being your Hometown CEO.

With love and gratitude,

Dawn Bhajan


Hometown Bicycles

Merry Christmas, Hometownies!

Your Hometown family wishes you and yours a truly magical Christmas and a New Year filled with hope, joy, laughter… and lots of cycling. Thank you for the most fantastic 2019. Cheers to another year of adventure ahead!   

We close at 3 PM on Christmas Eve and reopen at 10 AM on Friday, January 3, 2020. We hope you enjoy this time with the people who mean the most to you.

With love and warmest wishes… Your Hometown Crew


Team Night 2019… and what a night it was!

Team Hometown Bicycles

On Sunday, December 15th, current and prospective Team Hometown Bicycles members gathered at the shop for a fun, informative evening celebrating all things cycling.

Team Hometown Bicycles

Shaun and Dawn shared this year’s success stories and thanked our Team Sponsors — we are so appreciative of their support! Team Awards were shared with our cycling ambassadors who went above and beyond to give to the cycling community. And we are geeked to announce that all of our Team Sponsors and our Team Captains, Joe Ostervikand Mike Dyer, will be continuing into 2020. YAY!

Team Night was a great display of community and camaraderie, support and gratitude, and love for the incredible sport of cycling. Over 30 riders signed on to be part of 2020 Team Hometown Bicycles at the event alone!! What about you? Will you join our friendly group of non-competitive and competitive riders?

Stop by the shop to learn more about our mission, team expectations, and team benefits… and to pick up a membership application. You may also download an application HERE.

For information on online ordering of the Team Kit, click HERE.

Team Hometown Bicycles

Coming Soon: Winter Clinic Series

Hometown Bicycles

Beginning January 11, 2020, we will kick off our highly informative and, many times, hands-on Winter Clinic Series!

All clinics will be held on Saturdays at 11:30 AM at Hometown Bicycles. Stay tuned for more details and sign-up information.

Here are the topics for 2020:

  • Fat Tire Fix
  • Emergency Repair
  • Bike Maintenance – Before the Ride
  • Bike Maintenance – After the Ride
  • Bike Fitting Basics with Vinnie Baylerian, PT, DPT, Certified Level 2 Clinical BikeFit Pro
  • Nutrition: Get Healthy, Get Fit
  • Where to Ride in Michigan

To our fearless leader, Dawn,

There are no words to describe how much you will be missed in your role as CEO of Hometown. We are all beyond grateful to have had the opportunity to work alongside you, and under your guidance, to make Hometown truly THE BEST BIKE SHOP. We know you will do amazing things, whatever you set your mind to, and we will always be your biggest cheerleaders. 
 
Big hugs,
Your Hometown Crew
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