Service Request Form – To Reduce Your Wait Time…

Hometown Bicycles Service Request Form

To speed up the process and reduce your wait time, please fill out the above SERVICE REQUEST FORM on your computer (CLICK THE IMAGE ABOVE OR CLICK HERE), print it, and bring it with you to the shop. Thank you for helping us keep this wheel rollin’!

Additionally:

1)  FOLLOW THE SIGNS: When you come to the shop, you will see signs in the parking lot directing you where to go, depending on whether you’re here for service or retail.

2)  SERVICE CUSTOMERS: Please fill out, then print THIS SERVICE REQUEST FORM prior to coming out to the shop, and bring it with you to drop-off.

3)  RETAIL CUSTOMERS: Please park against the concrete wall – one of our sales crew will come out and greet you.

4)  NEW BIKE CUSTOMERS: If you are interested in purchasing a bicycle, in addition to Step 3 (above), please call ahead and schedule an appointment with Andy: (810) 225-2441, Dial 1.

COVID-19 SHUTDOWN: Hometown Breaking News

Dear Hometown Family,

You know our stance on the essential nature of bicycle service during this challenging time. Many of you saw us leading the charge on a recent Hometown interview with Channel 7 news, where Shaun was quoted as saying:

Screenshot of Channel 7 news - Quote from Shaun Bhajan of Hometown Bicycles on COVID-19 essential bike repairs

Above: Screenshot from Channel 7 news story – CLICK HERE to watch

In an Executive Order that encourages citizens “To engage in outdoor activity, including walking, hiking, running, cycling…,” the status of bicycle repair as an essential business was left unclear. We believe – along with the League of Michigan Bicyclists (LMB), industry partners, and other State governments – that bicycle repair is necessary.

We are so proud of our Crew that, wherever able, individually elected to help man the shop, and support our community’s bicycle recreation and transportation needs.

But we have just now received word on the latest round of Michigan’s “essential business” clarifications, and Bicycle Repair DID NOT make the list.

From our wonderful contacts at LMB:

“… while we have asked for a change in state policy to designate bicycle repair as a critical infrastructure service, that is NOT the current policy. Bicycle repair is NOT currently listed as an “essential service”… Violating the Order may be extremely detrimental to the future of your business. It may also put our efforts in jeopardy.”

With the looming threat of fines and revoked business licenses, regretfully,

WE MUST IMMEDIATELY CLOSE OUR DOORS.

For all of you with service bikes at the shop, we will be contacting you within the next few days.

If you have any questions, please feel free to message us on Facebook, which we will continue to monitor through the shutdown.

As much as we wish to continue supporting your bicycle repair needs during this crisis, we respect and support the decisions being made for the best interest of all. 

 This is where we need your help. 

We are a seasonal business, now being thrown into a “second winter” that we simply cannot afford. Knowing that the coming 6 months will be the biggest hill Hometown ever climbed…

  • If we’ve been there for you when you needed us…
  • If you share our beliefs…
  • If you advocate for cycling and small business…
  • If you love bicycles and cycling…

Please, consider supporting Hometown Bicycles below:  

Hometown Bicycles GoFundMe Donate Now button

Stay active. Stay strong. Stay pedaling, Hometownies.

With warmest love and gratitude,

Shaun, Dawn & Your Hometown Crew

Hometown Bicycles WILL STAY OPEN for SERVICE needs!

COVID-19 Update

WE ARE OPEN FOR BIKE SERVICE 10AM – 3PM EVERY DAY

Dear Hometown Family,

There is no doubt that this unprecedented time is causing endless uncertainty and anxiety for everyone. We at Hometown Bicycles put your health and well being, and that of our crew’s, at the top of our priority list.

Following the Executive Order 2020-21 (COVID-19) issued TODAY at 11:00 a.m. by Michigan’s Governor Gretchen Whitmer, we wanted to assure you that, pending any Executive Order updates, Hometown Bicycles WILL REMAIN OPEN for SERVICE NEEDS throughout this period of sheltering in place.

In section 7a(1), the Governor discusses the “critical importance of engaging in outdoor activity, including walking, hiking, running, cycling, or any other recreation consistent with remaining at least six feet from people from outside the individual’s household.” We are here to support your physical and emotional need for exercise during this time.

Here are some important updates and changes for you to be aware of beginning March 24, 2020:

  • Our Service Department’s hours of operation will be 10am-3pm, 7 days/week, until the stay-at-home order is lifted.
  • Our Retail Store will be closed.
  • Emergency parts and accessories are available through our Service Department; pull into our lot during our hours of operation and call the shop from your vehicle to tell us what your needs are.
  • Product orders can be placed by calling the shop.
  • Please utilize our parking lot drop off and pick-up for all service bikes; we can handle payments at your vehicle.
  • For specific requests and concerns, give us a call at 810-225-2441.

From all of us to all of you, get out there and ride. Enjoy the emergence of spring — the fresh air, budding leaves and flowers, sunshine, and everything wonderful nature has to offer. We love you and our cycling community, and hope you and your family are staying healthy and positive. Stay strong. Stay sound. Stay active.

Shaun, Dawn & Your Hometown Bicycles Crew

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